As a small business, appointment consistency, accuracy and timeliness is very important to our clients, our barbers and our brand. We understand that sometimes unexpected events and delays come up in life leaving you no choice but to make a scheduling adjustment. If you need to reschedule or cancel an appointment we ask you do so at least  6 hours in advance.

CANCELLATION FEES:

All online bookings will now require clients to make a $20 deposit. Any cancellation made less than 6 hours before your appointment will result in a cancellation fee. This fee will be $20. This small fee is in place to cover the cost of the staff member we reserved especially for your service.

CANCEL ON TIME:

To cancel an appointment before the 6 hour notice period, simply head to your booking link and click 'cancel your appointment' or alternatively give us a call in store on: 0426655236 and one of our friendly team members will happily assist you. An sms is also ok providing it is sent at least six hours prior to the booking.

NO SHOW FEES:

If you do not show for your scheduled appointment without giving our team prior notice in accordance with our cancellation policy, you will forfeit the $20 deposit.

CARD DETAILS:

All card details are stored securely, privately and safely through our Stripe software.

SPECIAL EXCEPTIONS:

Ugly Men’s understands that rarely there are special exceptions as to why clients are unable to abide by our cancellation policy. Ugly Men’s will review our appointment terms and conditions breaches on a case by case basis and if appropriate can waive fees for special cases. Please email us at: info@uglymens.com.au

STAFF CHANGES:

If you have made an appointment with a specific Barber, occasionally, due to a range of reasons including staff leave, sickness or team changes, your chosen staff member may not be available to service you for your appointment. If this is the case, We will contact you as soon as they are made aware of the staff change and will either offer you an alternative appointment with a different staff member (if possible) or will work with you to reschedule your appointment to the next available appointment that suits both you and your chosen staff member. If, due to an unforeseen change in staff availability, you wish to cancel your appointment you WILL NOT breach the cancellation policy and will not be charged a cancellation fee.